Our command and control centre enables us to remotely monitor the specified status and performance parameters of the respective connected premises in real time, 24 hours a day, 7 days a week.
This includes system health check, system performance, database status and network connectivity.
Our call centre that operates 24 hours per day, 7 days per week, serves as the first point of contact to provide technical and user assistance and report any faults pertaining to the systems that we are providing support.
If the fault cannot be resolved remotely through call centre support, the issue will be escalated to the next level where we will provide onsite technical support service at the affected customer or user premises.
Our trained Call Centre personnels are committed to ensure total satisfaction for every customer’s experience. CMG aspires to achieve this goal by evolving and improving through periodic customer satisfaction surveys and service improvement programmes based on survey results.
