CMG - ISO/IEC 20000:2005 Certification
ISO/IEC 20000:2005 is a standard to promote the adoption of an integrated process approach through IT Service Management (ITIL/ITSM Processes) for the effective delivery of managed services to meet business and customer requirements. This standard defines the requirements for our support team to deliver managed services with an acceptable quality for our customers.
CMG Helpdesk and IT Support Services were awarded the ISO/IEC 20000:2005 certification by ItSMF in June 2010. We are one of a handful of Malaysian companies with this prestigious certification.
Our support service team is practicing the IT Infrastructure Library (ITIL) standard processes in our daily operation. ITIL is recognized as one of the best practice in IT Service Management that promotes business effectiveness and efficiency. It assists the company in developing a framework for IT Service Management. Worldwide, ITIL is the most widely used best practice for IT Service Management.
The scope of ISO 20000 covers:
Requirements for a management system
Planning and implementing service management
Planning and implementing new or changed services
Service delivery processes
Capacity Management
Service Continuity and Availability Management
Service Level Management
Service Reporting
Information Security Management
Budgeting and Accounting for IT Services
Relationship processes
Business Relationship Management
Supplier Management
Resolution processes
Incident Management
Problem Management
Control processes
Configuration Management
Change Management
Release Management